This non-transferable warranty is provided by Asjmreye Corporation and applies to products ordered from asjmreye.com
About the electronic warranty
In response to global warming and to reduce waste, we have joined the campaign to protect the environment and reduce logging. Therefore, every customer can get warranty service by contacting us directly at Service@asjmreye.com/Support@asjmreye.com or 213 933 4058. To start the warranty process, customers only need to provide their order number, name, email, phone number, and the address associated with the order.
How to file a warranty claim?
1.Contact us: Contact our service team at Service@asjmreye.com/Support@asjmreye.com or 213 933 4058 and provide proof of purchase for any warranty claim. (e.g., order number, name, email, phone number and address under the order.).
2.Describe the problem: Please provide a detailed description of the issue, including when and how it occurred. Photos or videos of the defect may be required for assessment.
3.This warranty gives you specific legal rights. You may also have other rights that vary from state to state.
What is covered?
This warranty expressly covers all parts, frames and accessories of the products sold by ASJMREYE.
The particulars are as follows：
*This warranty covers the cost of all parts, battery and labor for the first year at no cost to the customer.
*This warranty covers the cost of the motor(s) of the product for a period of five years at no cost to the customer. (Accessories are not included)
What is not covered?
*Normal wear and tear, including Velcro or zipper failure, or tearing of any fabric covering due to abuse. Failure or attachment points in stitching, Velcro and zippers do not constitute a warranty defect.
*Modifications or altered conditions of the original product, improper use of the power supply/power source, electrical interference, and electrical surges.
*Failure due to improper use and unreasonable use or maintenance (including failure to follow operating instructions). Damage caused by failure to perform necessary maintenance.
*Any environmental conditions (e.g., fire, flood, rust, corrosion, sand, mud, storms, dirt, wind, hail, earthquakes and/or tornadoes) or any other weather conditions.
*Softened/hardened foam and filler composites in pillows and cushions; Normal fading, pilling, shading, wrinkling, shrinkage, stretching, wear, and color loss of fabrics and leathers.
*Damage resulting from physical impact, either intentionally or by accident or negligence: including stains, liquids, mildew, water damage, animal damage, cuts, burns or other unsanitary, damage or soiling.
*Any shipping costs on repairing the product. Shipping damage, theft, abuse, neglect, vandalism.
*Damage caused by shipping and handling; dropping the product; improper installation and/or unauthorized maintenance does not constitute a defect under this warranty.
*Any damage or loss caused by: dropped products; including but not limited to remote controls; loss of use while the product is being serviced; alteration or modification of original condition; unauthorized repair; loss of authority.
*Non-ASJMREYE products purchased from unauthorized dealers.
*Natural patterns, graining and variations in leather do not constitute a defect under the terms of this warranty because no two fabrics are identical.
Any questions on warranty coverage and warranty repairs, please contact us by email at Service@asjmreye.com/Support@asjmreye.com.
